Job Description

Pay Rate: $16.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

SUMMARY: Sell retail items, including alcohol and tobacco, to guests. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist guests with questions and purchases, while using proper cash-handling, credit card, Passport Club Points and Island Comps procedures
• Account for the overall accuracy of sales paperwork, including deposits, variances, and inventory system errors
• Order, receive, organize and manage merchandise and complete inventories
• Rotate stock to ensure product quality and freshness
• Communicate with warehouse staff and vendors regarding shipments
• Complete sales according to tobacco and alcohol policies
• Open and/or close retail store as applicable following department security and key standards

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• Previous cash register experience
• Previous customer service experience

Preferred:

• High School Diploma/GED or equivalent experience

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills
• Above average math skills

Abilities

Required:

• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene
• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to complete multiple tasks in a professional manner
• Ability to enthusiastically and professionally sell / upsell gift shop items and property amenities.

REQUIRED TRAINING

• Treasure Island guest service training
• Point-of-sales cash register training
• TIPS training and certification
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to walk and / or stand and for periods of up to 8 hours
• Must have a good sense of balance, and be able to bend and kneel
• Must be able to reach and twist occasionally
• Must be able to push, pull and grasp objects routinely
• Must have the ability to independently lift up to 25 pounds routinely
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination

WORKING ENVIRONMENT

• Work is performed primarily in the retail and smoke shops including flashing lights, frequent loud noises and cigarette smoke
• Must be able to work in cramped, tight quarters
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally overtime may be required
• Occasionally must deal with angry or hostile individuals
• High volume direct public contact

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