Job Title: Call Center Representative - English & Spanish (Remote)
Job Type: Full-time, Contract
Location: Manhattan NY
Shift timing: 10:00Am to 6:00Pm EST
Pay Rate: $20 per hour
We are looking for Spanish Call Center Representatives who can compassionately deliver exceptional customer service. In this role, you will provide high-quality, accurate, and professional responses to customer inquiries while adhering to regulatory and compliance guidelines. Success in this position means delivering service with integrity, building customer rapport, and creating a positive experience for every caller.
Key Responsibilities:
· Handle a high volume of inbound calls (approximately 45–75 calls per day)
· Assist callers by addressing inquiries, resolving issues, and providing appropriate solutions
· Read from and utilize knowledge base articles to ensure accurate and consistent information
· Create and manage service requests based on customer needs
· Identify and appropriately escalate complex or sensitive calls
· Maintain detailed and accurate documentation of customer interactions
· Deliver excellent customer service while remaining professional, patient, and empathetic
· Adhere to company policies, procedures, and compliance standards at all times
Knowledge, Skills, and Abilities:
· Advanced customer service skills with a strong desire to help others
· Strong phone etiquette and interpersonal communication skills
· Proficiency in Microsoft Office and general computer skills
· Experience with keyword searching (Boolean search skills a plus)
· Excellent verbal and written communication skills
· Strong listening and comprehension abilities
· Ability to remain composed, objective, and professional in all situations
· Positive, patient, and confident demeanor
Minimum Education and Experience:
· High School Diploma or GED (preferred)
· 2–3 years of customer service experience (preferred)
· Phone-based customer service experience (strongly preferred)
· Bilingual skills are a plus but not required
Training Schedule:
· Monday through Friday, 9:00 AM – 5:00 PM
· Weekend availability required
Company Culture:
· Detail-oriented — focused on quality and precision
· Outcome-oriented — driven by performance and results
· People-oriented — supportive and fairness-focused
· Team-oriented — collaborative and cooperative
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